EZIVR-7000 SIP IVR Application Server
Build your unique SIP based IVR application easy and quick using EZIVR-7000.
The EZIVR-7000 SIP IVR Application Server is designed using the standard SIP protocol to provide IVR features for VOIP environments. It comes with a user-friendly, drag-and-drop, web-based GUI for creating custom call flows and includes a real-time debugger to trace these flows. Developers can easily integrate with legacy systems by using legacy or HTTP application hooks. When paired with the EZSPEECH-7500, the EZIVR-7000 can leverage Azure AI Speech for speech-to-text (STT) and text-to-speech (TTS) capabilities. The EZIVR-7000 opens up unlimited possibilities for your IVR applications.
 
Highlights and Benefit
• SIP RFC 3261/2543
• G.711, G.722, G.729 and GSM Codec
• Drag and Drop Call Flow Editor
• Rich Built-in Components
• Hitless Call Flow/Voice Prompt Update
• Flexible C/HTTP/Linux Script Function Hook
• Graphic Real Time Debug and Logging
• Hitless Prompt File Management
• Support EZACD-8000 Contact Center Server
• Multi-Language Web Interface
• Support MRCPV2 TTS and ASR Client
• Support EZSPEECH-7500 for Azure Speech to Text
• Support EZSPEECH-7500 for Azure Text to Speech
• Support to integrate with Chatbot for AI Service
• Optimized based on 64 bits Linux and IPV6 Ready
 
Product Specifications
System Requirements
• INTEL/AMD CPU Server (Intel® 64)
• RHEL 8/Rocky Linux 8
• MYSQL Database

System Capabilities
• Max Channels: 256

Convergence Technologies
• SIP RFC 3261/2543
• RTP, RTCP
• IPV4 / IPV6 Dual Stack

Audio Codec
• G.711
• GSM (Full Rate)
• G.722
• G.729

Built-in Components
• Flow Control Components
• Call Control Components
• Database Components
• IVR Components
• Variable Declare and Operation
• Switch Case/IF Flow Control
• Working Hour/Holiday/DM/Special Working Day
• Email/Database Component
• Date/Time/String Operation
• Math Expression
• Debug/Event Logging Operation
• C/Linux Script/HTTP/HTTPS Hook Integration
• User Behavior Analysis
• Support MRCP V2 TTS/ASR Client

EZSPEECH-7500 Server (optional)
• Max 128 Concurrent Channel
• Support Azure AI Speech STT
• Support Azure AI Speech TTS
• Real Time Streaming
• Based on Azure Speech AI Service

ACD Integration Feature
• CTI Attached Data
• Multiple Skill Information
• Retrieve ACD-DN Status
• Call Back Integration
• Dialing Out Integration
• Support ACD Voice Messages
• ACD Agent Listening Control
• IVR Manageable from ACD
• Satisfaction Survey Score
• VIP/Black List Query

Channel Management
• Channel Real Time Status
• Up-to 10 Call Flow History
• Hitless Channel Wide Call Flow Update
• Channel Load/Unload/Reload/Stop/Run
• Channel Real Time Debug
• Breakpoint
• Step Next
• Watching Variable
• Real Time Debug Log

Report
• System Alerting Report
• Call Flow Alerting Report
• Call Flow Debug Log
• Call Detail Report with Behavior Tracking
• Customizable User Behavior Report

Management
• Hitless Voice Prompt File Update
• System Real Time Status
• Multi-Language Support
• Web Provisioning Access Log
• Easy Web GUI (HTTP/HTTPS)
• Real Time System Monitor & Tracing
• System Statistic Reports
• Hitless Prompt Update
• Scheduled Update Task
• Support Google Authenticator 2FA
 
Screenshots
• Sample Call Flow
office
 
• Channel Debugger
call feature
 
• Prompt Manager
call history
 
• Components
menu flowivr callivr acd
 
• Components
vms accessivr flow
 
• Channel Manager
voice logging
 
• Working Hour Information
 
• IVR Menu Component
smart calling
 
• IVR Prompt & Collect Digit Component
smart calling
 
• Call Making Component
smart calling
 
• Expression Component
smart calling
 
• Call Transfer Component
smart calling
 
• HTTP Hook Component
smart calling
 
Service Provider Solution
IP Contact Center Solution
Enterprise Service Solution
SIP Proxy Server
IP Centrex Server
Enterprise IP-PBX
IP Contact Center Server
SIP IVR Application Server
VoIP Monitor Server
WebRTC Phone Server